Definitions and interpretation
Collectively all information that you submit to Pamela Roberts & Associates Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the UK GDPR.
UK GDPR means Regulation (EU) 2016/679 General Data Protection Regulation as it forms part of the law of England and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018 and amended by the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019.
“We” and “Us”
Pamela Roberts & Associates Ltd, whose registered address is School Master's House, 39 College St, Petersfield GU31 4AG.
- The singular includes the plural and vice versa.
- A reference to a person includes firms, companies, government entities, trusts and partnerships.
- “Including” is understood to mean “including without limitation”.
- Reference to any statutory provision includes any modification or amendment of it.
5. For purposes of UK GDPR, Pamela Roberts & Associates Ltd is the “data controller”. This means that Pamela Roberts & Associates Ltd determines the purposes for which and the way your Data is processed.
6. We may collect the following Data, which includes personal Data, from you:
- Identity information (e.g. full name)
- Date of birth
- Contact information (e.g. telephone number, email/postal address)
- Case/session notes
- GP details
- Any relevant categories of personal data.
How We collect Data
8. We collect Data in the following ways:
- Data is given to us by you.
Data that is given to us by you
9. Pamela Roberts & Associates Ltd will collect your Data in several ways, for example:
- By taking notes during an appointment
- When you contact us by telephone or email
Our use of Data
11. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Service. Specifically, Data may be used by us for the following reasons:
- To respond to your enquiries.
- Hold contact details for safe guarding clients, in case of crises.
13. We may use your Data for the above purposes if We deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
Keeping Data secure
14. We will use technical and organisational measures to safeguard your Data, for example:
- We store your data on secure servers.
15. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: email@example.com
16. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
18. Even if We delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
19. You have the following rights in relation to your Data:
- Right to access– the right to request (i) copies of the information We hold about you at any time, or (ii) that We modify, update or delete such information. If We provide you with access to the information We hold about you, We will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where We are legally permitted to do so, We may refuse your request. If We refuse your request, We will tell you the reasons why.
- Right to correct– the right to have your Data rectified if it is inaccurate or incomplete.
- Right to erase– the right to request that We delete or remove your Data from our systems.
- Right to restrict our use of your Data– the right to “block” us from using your Data or limit the way in which We can use it.
- Right to data portability– the right to request that We move, copy or transfer your Data.
- Right to object– the right to object to our use of your Data including where We use it for our legitimate interests.
20. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: firstname.lastname@example.org.
21. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
22. It is important that the Data We hold about you is accurate and current. Please keep us informed if your Data changes during the period for which We hold it.
Changes of business ownership and control
24.We may also disclose Data to a prospective purchaser of our business or any part of it.
25. In the above instances, We will take steps with the aim of ensuring your privacy is protected.
28. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
29. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
31. Last Updated: 20-01-2023